-
Do you offer
a paper catalog?
No. Due to the large
selection and variety
of styles that we
offer, it is not
possible to have
a paper catalog.
Our merchandising
efforts have been
devoted to an extensive
on-line catalog
with new items added
on a frequent basis.
The net result is
our web site is
our catalog. All
you need is your
Internet Browser
and a few minutes
to find exactly
what you need. If
you have any questions,
please call us at
800-GALVINS (800-425-8467)
or e-mail us at
service@shopgalvins.com.
- Is
there anything you
carry in your brick-and-mortar
stores that I can't
buy on-line?
Yes. Both our brick-and-mortar
stores feature a
lot of furniture
systems that we
cannot offer on
our e-commerce web
site because of
manufacturers' restrictions
or complications
regarding delivery
and installation.
Furthermore, by
visiting our stores,
our space planners
will be able to
go over your room
dimensions and workspace
needs to configure
your ultimate home
office. Or, if you
prefer, our space
planners are available
to visit your home
or business to provide
an on-site
design consultation.
- Can
we get a brochure
from the manufacturer?
Sorry. Since manufacturers'
product offerings
are constantly changing,
this web site is
the best way to
get information
about the manufacturers
we carry and the
only information
vehicle we offer.
- Do
you provide fabric
samples?
In an effort to
make on-line shopping
easier, we have
designed this site
to display all possible
options for any
products that require
fabric selection.
Please be aware
that all computer
monitors have some
variations in how
they produce colors
so the items you
see pictured on
your screen may
not exactly match
the colors of the
items in real life.
- Is
on-line ordering really
secure?
Absolutely! In fact,
it's statistically
safer to use your
credit card over
the Internet than
in a restaurant
or department store.
GALVINS' servers
use Secure Sockets
Layer (SSL), an
encryption technology
that works with
most of today's
browsers (Mozilla,
Microsoft Internet
Explorer and AOL).
Only GALVINS can
read the encrypted
information sent
to us.
-
How do I place
my order with ShopGalvins.com?
You can place your
order using our
secure on-line shopping
cart program, fax,
or phone.
- What
should I expect once
I place an on-line
order?
Once we have received
your order at GALVINS,
you will receive
an email from us
acknowledging receipt
of your order. After
the order is processed
and shipped, you
will receive a second
e-mail that provides
any pertinent carrier
information for
tracking purposes.
- What
types of payment are
accepted?
We accept payment
via Visa, MasterCard,
and Discover and
checks drawn on
U.S. domestic banks.
Credit cards are
charged at the time
your order is placed
since many items
are shipped directly
from our manufacturers.
Checks must be received
and processed before
any items are shipped.
We do not accept
POs or COD orders.
- Will
I be charged sales
tax?
If you live outside California, we don't
charge sales tax. However, if you live in California, you
will be charged sales tax at the rate of 8.5% of the merchandise
total.
- When
are credit cards charged
for an order?
Credit cards are
charged for the
full amount of the
purchase price at
the time your order
is placed since
many items are shipped
directly from our
manufacturers.
- How
long does shipping
take?
Some items will be shipped directly to
you from GALVINS' warehouse facility in Redwood City, California,
while other products will be shipped to you directly from
our manufacturers. Shipping/delivery times vary from manufacturer
to manufacturer. Please call 1-800-GALVINS or email service@shopgalvins.com
for more information on delivery and shipping time.
- What
is the delivery policy?
Shipping charges may vary depending on
weight or destination. Currently, all items are shipped freight
free to most addresses in the lower 48 states. For remote
locations and for Canada, Alaska, and Hawaii, specific shipping
charges will be specified before an order is confirmed.
The delivery method
will vary depending
on the items purchased.
When possible UPS
Ground will be used.
Larger items will
be shipped common
carrier to the delivery
address specified.
The base service
is for a ground
floor delivery only.
Assembly of furniture
systems is not included.
- What
if my billing address
is different from
my shipping address?
For
common carrier deliveries,
it is essential
that you provide
a shipping address
if different than
the billing address
during the order
process. In addition,
a telephone number
for the shipping
address must be
given so that deliveries
can be properly
scheduled.
- Do
you offer a best price
guarantee?
GALVINS will meet
any competitor's
price and terms.
Before any price
is matched, we must
verify it. If we
are matching a price,
please supply us
with the competitor's
name and website
address.
- What
is the warranty/guarantee
policy?
Customer satisfaction
is always our goal.
To this end, we
will work with you
to resolve any problems
with damaged or
defective merchandise
as detailed in the
damage claim explanation
below. However,
except in the case
of freight damage,
we cannot accept
the
return of furniture
shipped by common
carrier once it
has been shipped.
The cartoning, packing,
crating and palletizing
of furniture prior
to its initial shipment
makes it possible
to ship the furniture
safely. Without
this preparation,
freight damage is
too high. Therefore,
we encourage you
to consider your
selection carefully
prior to placing
your order.
On
cartoned goods,
sent by UPS, if
for any reason you
are not pleased
with your purchase,
you may return it
to our California
warehouse within
30 days of receipt.
However, you will
be responsible for
all shipping costs
to you and the return
to our warehouse.
Refunds will not
be processed until
the returned items
are received and
inspected. See Return
Procedures below.
- Who
handles customer service?
Our Sales Representatives
will be pleased
to help you with
an inquiry large
or small. Just call
800-GALVINS (800-425-8467).
You can also receive
answers to your
questions by e-mailing
us at service@shopgalvins.com.
Customer Service
hours of operation
are 8 am - 4 pm
Pacific Standard
Time (PST) Monday
through Friday.
We strive to carry
quality brands and
deliver your new
furniture and accessories
in perfect condition.
If you need service
on furniture, we
will do everything
we can to help you.
Often the manufacturer
wants to be contacted
directly. The manufacturer
usually handles
part replacements,
etc. There will
be a note in the
literature that
comes with your
new furniture that
will direct you
who to call in the
event that service
or replacement is
needed. If this
information is not
available or should
you have any further
questions, please
don't hesitate to
call us at 800-GALVINS
(800-425-8467).
-
How
are damage claims
handled?
Upon receipt of
any item, inspect
the item for any
obvious damage immediately
upon delivery in
the presence of
the delivery person
and before signing
for the delivery.
Note any damage
on the Bill of Lading.
A damage claim must
be filed within
three business days
of receipt of the
item. A copy of
this claim must
be sent to Galvins.
Once a damage claim
has been filed ,
Galvins will issue
a pickup authorization
for the return.
- What
is the cancellation
policy?
If we are able to
cancel your order
before it is produced
and/or shipped,
there is no charge
for the cancellation.
If the product has
been shipped, you
will be responsible
for all inbound
and outbound shipping
charges, plus a
20% restocking charge
from the factory
or manufacturer.
These charges will
be deducted from
your refund.
- What
is the return policy?
Please call our
Customer Service
Representative at
800-Galvins (800-425-8467)
to request the issue
of a Return Authorization
number. Except for
defective merchandise,
you will be responsible
for all shipping
costs to you and
return shipping
costs to our warehouse.
Refunds will not
be processed until
the returned items
are received and
inspected.
- What
is your privacy policy?
We DO NOT sell or
give out any of
our customer data
to any other individual
or company.
- In
what legal jurisdiction
would any disputes
be resolved?
This website (excluding
linked sites) is
controlled by GALVINS
from its offices
within the state
of California, United
States of America.
It can be accessed
from all 50 states,
as well as from
other countries
around the world.
Since each of these
places has laws
that may differ
from those of California,
by accessing this
website both you
and GALVINS agree
that the statutes
and laws of the
state of California,
without regard to
the conflicts of
laws principles
thereof, will apply
to all matters relating
to use of this website.
You and GALVINS
also agree and hereby
submit to the exclusive
personal jurisdiction
and venue of the
Superior Court of
San Mateo County
and the United States
District Court for
the Northern District
of California with
respect to such
matters. GALVINS
makes no representation
that materials on
the website are
appropriate or available
for use in other
locations, and accessing
them from territories
where their contents
are illegal is prohibited.
Those who choose
to access this site
from other locations
do so on their own
initiative and are
responsible for
compliance with
local laws.
Furthermore,
by visiting our stores,
our space planners will
be able to go over your
room dimensions and
workspace needs to configure
your ultimate home office.
Or, if you prefer, our
space planners are available
to visit your home or
business to provide
an on-site
design consultation.
Our
Oakland studio is conveniently
located on College Avenue
in the Rockridge district
of Oakland with easy
parking in the Dreyers
Ice Cream parking lot
behind the store.
Our
Redwood City store is
a well-displayed 6,500
square foot space with
great furniture vignettes,
easy access to all of
Silicon Valley and Highway
101, and plenty of parking.
